cleaningmaidz

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General Cleaning Services FAQs

We provide residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and specialty cleaning like windows and appliances.

Downtown Ottawa, Old Ottawa South, Old Ottawa East, New Edinburgh, Rockcliffe Park, Manor Park, Sandy Hill, Byward Market, Sandy Hill, Alta Vista, Center Town, Lower Town, Hintonburg, Civic Hospital, Gloucester, Osgood, Rockland, Cumberland, Orleans, Navan, The Glebe, Westboro, Tunney’s Pasture, Lebreton Flats, Vanier, Russel, Embrun, Metcalfe, Greely, and Manotick

You can book a service by calling us, filling out our online form, or through our website’s booking page.

No, you don’t need to be home. Our team is fully insured, and we ensure your home is secure during and after our visit

Yes, we bring all the necessary cleaning supplies and equipment, including eco-friendly products, to clean your home.

Absolutely! We use environmentally safe, non-toxic cleaning products that are safe for both pets and children.

Yes, we offer fully customizable cleaning plans based on your specific needs and preferences.

Standard cleaning includes dusting, sweeping, mopping, vacuuming, and sanitizing all living areas, bathrooms, and kitchens.

We serve Ottawa and the surrounding areas. Check our service area map or contact us to see if we cover your location

Yes, we offer deep cleaning services, which include cleaning hard-to-reach and often-overlooked areas like baseboards, grout, and appliances.

The time required depends on the size of your home and the type of cleaning needed. On average, a standard clean takes 2–4 hours.

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The time required depends on the size of your home and the type of cleaning needed. On average, a standard clean takes 2–4 hours.

Pricing and Payment FAQs

Prices vary based on the size of your home and the type of service required. Contact us for a free, personalized estimate.
 

We offer both hourly rates and flat-rate pricing depending on your cleaning needs.
 

No, we provide transparent pricing with no hidden fees. You’ll receive a detailed estimate before any service is scheduled.
 

We accept various payment methods, including credit cards, debit cards, and online payments.

Tipping is not required but is always appreciated for exceptional service.

Yes, we offer discounts for recurring customers, referrals, and special promotions. Contact us for current offers.
 

We require 24 hours' notice for cancellations. Cancellations made less than 24 hours in advance may incur a fee.

Yes, we have a 100% satisfaction guarantee. If you’re not happy with our service, we’ll return and clean the areas of concern at no extra charge.

No, we don’t require long-term contracts. You can schedule recurring cleanings as needed and cancel anytime.
 

Yes, we offer gift certificates that make great presents for friends and family.
 

Scheduling and Availability FAQs

We recommend booking at least a week in advance, especially during busy seasons. However, we do our best to accommodate last-minute requests.

Yes, we offer weekly, bi-weekly, and monthly cleaning schedules. You can choose a frequency that works best for your needs.

Simply give us a call or contact us online, and we’ll help you reschedule your service without any hassle.

Yes, we offer flexible scheduling, including weekends and evenings, to accommodate your needs.

You don’t need to prepare much. We just ask that you tidy up personal items and valuables to ensure we can focus on cleaning.

Whenever possible, we try to send the same cleaning crew for recurring services to ensure consistency and build trust.

Yes, you can request a specific cleaner, and we’ll do our best to accommodate your preference.

Feel free to provide us with any special cleaning instructions, and we will follow them closely.

In the unlikely event that something is damaged, we are fully insured and will work with you to resolve the issue promptly.

Yes, we specialize in move-in/move-out cleaning, ensuring your space is spotless whether you’re leaving or moving into a new home.

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